Transactional Analysis: Michael Gove and Sam Curren

September 16, 2019


Saturday 14 September, 2019

Michael Gove is a frequent flyer on Brexit airlines, with a role of communicating how the journey to Brexitland’s main runway is progressing. He is all you would expect of a fully trained flight steward. Reassuring, confident, earnest, fluent…

And yet…

There something deeper behind the public performances of this ambitious politician.
What might it be? I mused.
A thought came to me while listening to two sports journalists this morning. They were discussing the brilliant bowling displays of Joffra Archer and Sam Curran yesterday, playing for England against Australia.
Archer has already become the latest hurricane-fast bowler in test cricket. His life-threatening deliveries have had more effect on the world No 1 batsman Stephen Smith than all the other plodders in the England team. Yesterday his six wickets reduced Australia to a losing position that even Smith was unable to buttress.
The commentators gave Archer due respect for another game-changing performance.
‘But we mustn’t forget Sam Curran,’ the first pundit says, ‘he bowled as well as anyone.’
‘He also brings so much freshness and youthful energy to the team’ say the other. ‘When he had those two lbw appeals turned down he looked like a little boy who hadn’t had the birthday present he was expecting.’
What, you may be thinking, has that to do with Brexit and Michael Gove? I am coming to that. The cricketing anecdote puts me into sense-making mode. A venerable form of analysis comes to mind. Personal interactions can be examined as exchanges between three states of mind, parental, adult, or child. The descriptions of Young Sam sound pretty much like parent to parent (nurturing sub-category) exchanges.
Why not adult to adult? Because That would sound more like a conversation continuing: ‘He showed his disappointment when his appeals were turned down.’
‘Yes, he would have taken the wicket of Steve Smith, which could have changed the course of the game.’
Now back to Brexit Airlines. Michael Gove is constantly operating in grown-up mode. In public, he speaks as one adult to another. This week he said ‘Our preparations for exiting the EU are satisfactory. No one will be deprived of any medicines they require.’

The concealed message

Now for the next bit of the transactional analysis. A message often has another and concealed meaning. Michael may well be playing a game, saying one thing while concealing another.
His concealed message may be ‘there, there, don’t bother yourself with all that, daddy will see everything will be alright in the end’ which seems to me more like a parent to child transaction. These transactions often often induce parent child reactions (‘don’t talk to me like that’).

Other explanations are possible

Other explanations are also possible. As one fictional politician remarked, ‘you may say that, I couldn’t possibly comment.’

The yellowhammer dossier

August 21, 2019
Possibly the biggest story so far in the Brexit drama. The Sunday Times of August 18th obtains and publishes the government’s classified ‘yellowhammer’ report in full.
The headline reads ‘Operation Chaos: Whitehall’s secret no-deal plan leaked’. Across pages 2-3 is a quote from ‘a cabinet office source’: ‘This is not project fear it’s what we face after no-deal’.
The credibility of the leaked materials is reinforced by its appearance, hastily composed sheets, each page of which is replicated and emblazoned with a red OFFICIAL SENSITIVE stamp. The pages are surrounded with synoptic analyses of each of its fifteen points, by a team led by the investigative journalists Rosamund Urwin and Caroline Wheeler.
The consequences of a no-deal Brexit are chillingly outlined in a base scenario, and fifteen key planning assumptions. The journalists emphasise that the documents ‘set out the most likely aftershocks of a no-deal Brexit rather than worse-case scenarios’.
This has not prevented government spokespersons from referring it as a worse-case and highly unlikely scenario. Among them, James Cleverley has been in broken-record mode since.
Five critical areas
In essence the report highlight five critical areas to be addressed in the event of a no-deal Brexit:
‘types of fresh food supply will decrease’
‘Traffic caused by border delays could affect fuel distribution’
‘Medical supplies will be vulnerable to severe delays’
‘Channel port disruptions worse for 3 months before improving to around 50-70 percent’
‘N Ireland disruption is likely to result in protests’.
The significance of the report
Prior to the boisterous age of Social Media, The Sunday Times was accepted as a highly distinguished investigative newspaper. Recently, the credibility of such reports are dismissed, along with those of ‘so-called experts’ . One such dismissive voice Michael Gove is now the chair of the committee with ‘full control over Operation Yellowhammer chairing the Brexit war cabinet from No 10 Downing Street.
However, the authenticity of the report has not been denied. It has added credibility as coming from a newspaper not among the flag-bearers for opposition to the Government. If The Guardian, The Mirror or The Huffington Post had obtained the scoop it could be more easily dismissed.
In one way there is some comfort in the fact that the report has become public knowledge. it is in the nature of social science that awareness permits action and change. The tireless efforts of Michael Gove and the Brexit war cabinet will no doubt be redoubled to do what remains possible in the few months available to them.
Where does Boris Johnson come into all this? 
Curiously, it is hard to see what any leader can do regardless of charisma, insight, or credibility to influence the short-term consequences of a ‘no ifs no buts Brexit’ he has committed to.
To be continued …

Leaders we Deserve: The battle for Britain, 2019

May 26, 2019


A long-running political drama reaches a predictable conclusion. Theresa May, the beleaguered prime minister of the United Kingdom makes a tearful announcement of her resignation. In her own words, her best efforts have failed to win the approval of parliament for her plan to leave the Economic Union.
The battle begins three years earlier, when the preceding prime minister David Cameron resigns after the loss of a referendum he called. In Cameron’s case his plan was to renegotiate terms of remaining in the EU. ‘The will of the people’ (TWOTP) as it became known by triumphant leave voters, forces his immediate resignation.
There follows a prolonged battle in parliament to implement TWOTP. Leaving the EU turns out to be impossible politically. Explanations are hotly disputed. The most vehement supporters of leaving are labelled Brexiteers. Those wanting to remain Remoaners.


The Guardian provided a timeline of six critical events building up to May’s resignation

11 July 2016
Theresa May is elected Conservative leader and, having backed remain, seeks to unite her party by appointing key leave figures to the cabinet, including Boris Johnson as foreign secretary, Liam Fox as trade secretary and David Davis as Brexit secretary.
2 October 2016
In her first conference speech, May states that ‘we are going to be a fully independent, sovereign country’ and implies the UK will leave the customs union and the single market.” Three months later, she delivers the Lancaster House speech that confirmed her red lines (non-negotiable.
8 June 2017
Having decided to call a snap general election in order to garner a majority that would allow her to push her Brexit vision through the Commons, a calamitous campaign results in the Conservatives losing their majority. That left May not only turning to the DUP in order to prop up her government but set the scene for the parliamentary deadlock that was to come.
6 July 2018
May gathers her warring cabinet at Chequers in a bid to set out a compromise negotiating position that has a chance of finding favour with the EU. But a perceived move towards a softer Brexit provokes an immediate backlash from the right of the party, prompting the resignations of Davis and Johnson from the cabinet and new plotting from ERG members.
13 March 2019
With her deal having been voted down by a crushing 230 majority when she first brought it before the Commons in January, May tries again with 19 days left until the original Brexit date. She is again humiliated when the deal is beaten by a majority of 149 votes, as the process becomes mired in parliamentary paralysis.
21 May 2019
After weeks of fruitless talks with Labour over a Brexit compromise, May launches her ‘new’ Brexit plan, with 10 commitments designed to address cross-party concerns about her withdrawal agreement bill. Cabinet agrees to the plan, but Andrea Leadsom resigns as the leader of the House of Commons. By the end of the week, May announces her departure.

The critical point seems to have been the rise of a new right- wing party led by Nigel Farage which threatens to score a remarkable success in the European parliamentary elections later this month, at the expense of the conservatives (who hope until too late they would
by then be out of the EU).

Runners and riders

The views of political pundits are to be found across the print and electronic media. A favoured metaphor is the of runners described as preparing for the off in the Grand National. The BBC’s Cornelius Lysaght, a racing commentator, describes a mock race from the starting gate ‘with Boris’ in the lead but followed by a field of over a dozen runners. The possibles in ‘The poisoned chalice trophy’ swell to around twenty in the days before the resignation.

I will try to keep a LWD diary over the course of race. Comments welcomed.

Sunday 25 May

The date when the results of the EU elections are announced …

To be continued

Why picking a chess club secretary is proving difficult

May 23, 2019


We should have seen it coming. Our little chess-club had relied for too many years on re-election of a small number of dedicated members.

Two years ago, our club chairman Geoffrey announced his retirement. It set off a chain reaction with unpleasant consequences. An obvious replacement candidate for Chairman was our our long-serving club secretary David. Which of course left the post of secretary to be filled. In addition, our equally long-serving treasurer, Roger, had given advance warning of his intention to retire, and the first-team captain had regretfully left us for personal reasons. Our website designer and manager also had to resign to deal with his business commitments,

There was the usual reluctance of volunteers to fill the posts. However, two new members offered to help, as treasurer and secretary. Captains were found for the four teams in various divisions of the local league, as well as a new web-site manager.

Our membership numbers have remained around 22-24 for many years. Unfortunately we have not succeeded in recruiting enough new members to have a surplus of volunteers to fill the official roles.

We found ourselves stretched by these forced changes, but not to a serious level, unless we were to lose another of the important officials. Which, of course, is what happened. Our new secretary also gave notice that he would be unavailable for reappointment.

This was the situation at the start of our recent AGM. Unsurprisingly, the meeting lasted even longer than usual. Try as we could, we could not reshuffle roles or find further volunteers.

We have to continue as if it is business as usual, with confirmation to the league of our intentions, and required information of officials and registered league players. The out-going secretary has been unable to complete all information required. A deadline approaches when the fixtures are arranged. We are facing our own little Brexit.

Suggestions welcomed.

(This makes a genuine case-example calling for ideas into leadership, organisation behaviour, and creative thinking. I will convey suggestions to fellow members of the club, in my new role as its publicity and communications officer.)

This Week with Alan Partridge

February 26, 2019

Image via Wikipedia of Coogan in character as Alan Partridge at a 2011 book signing


A Review

Steve Coogan’s new mini-series for the BBC started [25 February, 2019] in a blaze of pre-publicity. His defining character Alan Partridge returns in half-hour comedy chunks just before the ten o’clock news, in weekly chunks.

Coogan’s success in grounded in his believable gaucheness, in his professional role as the hapless radio presenter. He has elevated the cringeworthy to a comedic art form. Come to think of it, he over-sensitises viewers to the possibly of ‘doing a Partridge’.
For example, the mockery in the programme of the competitive tensions between Partridge and co-host Susanah Fielding shows him in full-on cringe-making action, as he blunders through a scene intended to wring the last drop of ooh factor from baby seal images.

Reviews have varied from the good to the Guardian’s hysterically good. Unsurprisingly,
the BBC assesses the programme as five star, although this has a whiff of doing a Partridge about it. Interestingly, BBC Radio’s Five Live earlier today was rather more open to the accusation, with a not-to-subtle hint of disapproval sheltering a ‘balanced’ reading of readers who raved and those who ranted about the first episode.

It reminds me of an episode from my next book

A radio sports programme is reporting the first day of the Masters in Atlanta. A golfer had hit his ball repeatedly into a lake. The Interviewer manages to work the story into her next item, about a gold-medal winning athlete at the Commonwealth games in Brisbane. 

“How would you have kept out of the water,” the interviewer asks. 

The question puzzles the athlete. “Like, I’m mostly in the water. I’m a swimmer.”

“Of course you are. So, what were you feeling, in the water there, when you find out you had won gold for England? I got goose pimples listening to the commentary.”

“So did I,” says her co-interviewer, “do you get goose pimples?”

“Not when I’m in the water,” says the athlete.”

The goose-pimply journalists move on. “We have just lost Eric and Ray “, one says solemnly, not referring to studio guests, as Bernard momentarily thinks, but to the overnight news of the untimely deaths of two sporting celebrities. (and OK, so it already seems I am also ‘doing a Partridge’).  In the relevant scene, two detectives are driving to a possible crime scene, listening to a radio show of Partridge-like nature.

[Extract from The Unnamed Threat, publication date scheduled for later this year]

I leave subscribers to decide whether my fictional broadcasters have any characteristics of any real-life broadcasters of which they have experience.


Why Ryanair keeps making money and losing surveys

January 17, 2019
rynair commercial airplane

Photo by Marc Linder on

For the sixth year in succession, Ryanair is voted worse airline by its own customers. Yet despite numerous survey results reporting poor reliability, pilot strikes, poor customer relations, and eccentric leadership, it continues to remain profitable. So how does it do it?

Over the years LWD has examined the leadership styles found in various airlines. It has been a rewarding trawl for examples of buckaneering entrepreneurs. Michael O’Leary of RyanAir is an egregious example.

Business school types (OK, myself included) rather poo-pooed his style. He was brash,  and exploited the admiration his bad- boy image attracted . In hindsight, I see parallels with aspects of Donald Trump’s success in the Presidential primaries and then election,  as rivals and critics under-estimated his potential and awaited his downfall.

Nevertheless, regardless of highly adverse news stories, Ryanair prospered. O’Leary suggested that such stories merely drew attention to his unique selling point of presenting itself as the lowest price airline, regardless of the anger of travellers (or worse, would-be travellers suffering flight cancellations).  

I suspect the question is particularly puzzling to non-users who are all to aware of  the negative news stories, and decide that the advertised low prices come with too many risks. The company has another explanation. The surveys, they sniff, are ‘too small’. [Like other claims from Ryanair this hardly survives close scrutiny. The recent survey was of around 8000 respondents.] 

I offer comments from two satisfied Ryanair customers who has used the airline more than once. 

Cameron: My experience with Ryan was a quick one, however efficient and reliable. I recently used Ryan air when I flew out to Majorca with my Dad and Sister. Ryan air were quick with check in- albeit online, friendly and the flight landed 30 minutes ahead of schedule. However the leg room and plain features with limited items available on the in flight trolley, made my flight quite mundane. Nonetheless, an all round good experience with minimal issues.

Conor: My experiences were wholly good. You get what you pay for. Anything more would have seemed luxury but that’s all I’ve known until recently. For short flights at low prices there’s very little wrong with it in my experience.

The profitability of the airline has not come without hitting a lot of turbulence. Recently, [late 2018] its pilots protested pay and working conditions in a damaging strike.

According to the BBC report:

Many Ryanair staff have been on strike across Europe.

Earlier this month, there was a 24-hour walk-out involving staff in Germany, Sweden, Ireland, Belgium and the Netherlands.

About 50,000 passengers were understood to be involved in the cancellation of 400 flights.

Ryanair has cancelled 600 flights that were due to fly this week but says the majority of European customers are not affected.

In July, 300 Ryanair flights were cancelled when cabin crews in Belgium, Portugal and Spain went on strike for 48 hours.

Earlier this month, there was a 24-hour walk-out involving staff in Germany, Sweden, Ireland, Belgium and the Netherlands.


Scanning the back posts of LWD, I note very few references to Ryanair. An article on no-frills (peanut airlines) concentrates on South West Airlines, much loved in business cases. Wikipedia still contrasts the two airlines, placing emphasis on a culture coming from CEO O’Leary:

O’Leary has a reputation for loose talk in the airline industry and among its regulators. Many press articles have often described him as arrogant, and prone to making comments which he later contradicts. He has been extravagantly outspoken in his public statements, sometimes resorting to personal attacks and foul language. His abrasive management style, ruthless pursuit of cost-cutting and his explicitly hostile attitude towards corporate competitors, airport authorities, governments, unions and customers has become a hallmark. He was reported to have been aggressive and hostile in dealings with a woman who was awarded free flights for life in 1988.


According to wikipedia [downloaded January 18 2019]:

In 2007, [O’Leary] was forced to retract a claim that Ryanair had cut emissions of carbon dioxide by half over the previous five years; the claim should have been that emissions ‘per passenger’ had been cut by half. O’Leary has been reported to have impersonated a journalist in an attempt to find information passed on to a newspaper following a safety incident on a Ryanair flight.On occasion he has apologised for personal attacks under threat of legal action.He has been criticized by a judge for lying, who said he was lucky not to be found guilty of contempt of court.In April 2017, he called concerns about climate change “complete nonsense”.

In a press conference discussing Ryanair’s planned intercontinental service RyanAtlantic, O’Leary jokingly described the airline’s planned business class travel experience as featuring “whores and rum”.


Later, he was to announce a more friendly culture towards customers. I welcome further information on this change of heart. 


Newsnight’s Tower of Westminster wins first Bad Idea Award

December 6, 2018

The Leaders We Deserve Bad Idea Award goes to the BBC’s Newsnight programme and its Tower of Westminster representation of the current BREXIT situation.

This week, the annual much-prized bad sex award was won by the novelist James Frey (He faced stiff competition, as the Sunday Times stated, tongue in cheek).

The publicity for the award inspired me to create Leaders we deserve bad idea award, which will be made from time to time, as I come across a promising crop of contenders. 
This week is one such a time. The spotlight is very much on our political representatives and media commentators in the UK, in their efforts to deal with the nightmare known as Brexit. I could have taken a wider bad idea, such as Brexit itself, but that would take far too long to unpack and examine fruitfully.

As I write,  our representatives are half way through forty hours of the time allocated to the proposed method by which the UK will exit the European Union.So my examples are of simpler ideas more typical of case examples often examined within LWD posts and used to illustrate leadership dilemmas.

No such thing as a bad idea

Former students of mine still loyal to LWD, will remember my insistence that there is no such thing as a bad idea, only  ideas requiring a further act of creativity before their merits become clear.

I mention this to suggest that my nominated ideas for the new award are indeed further examples ideas in need of a bit more imaginative effort rather than complete rejection.

The four candidate ideas

My four candidates all come from one of our national institutions, the BBC.  Three are from Radio Five. This reflects my listening and viewing habits and admiration for ‘Auntie’ rather than evidence of its terminal decline.

On, then to the four candidates.

1 An MP talks on air to a voter
The presenters of the radio five live morning show announce breathlessly a first, namely an innovation in radio broadcasting: An MP is to take part live in a discussion with a voter.Wow. This pitch for the idea did not quite convey to me the excitement it was producing in its advocates. Then the first on-air outing of the idea. Others are planned in subsequent days. Maybe I didn’t try hard enough, but I couldn’t see what was ‘the difference that made a difference’ in the little question and answer which followed.

2 The good week bad week discussion On the Peter Allen evening current affairs programme, pundits discuss news issues of the week. After each topic, the panellists rate the item either as contributing to a good week or a bad week. There is usually confusion over what this can possibly mean. The format has survived several years (or it seems to me) without attempts to improve on its vacuous nature.

3 The backbencher of the week award. 

Each Sunday morning, Pienaar’s politics presents The backbencher of the week award. An MP appears and receives the metaphorical award. John  Pienaar presents the award with heavy irony implying that ‘this prestigious award’ is all a clever joke shared by each recipient.

4 The cardboard tower of Westminster

This is an innovation introduced this week [December 2018] on Newsnight, (arguably the BBC’s flagship political TV programme, which airs nightly). Various ways of adding interest to panel discussions have been tried in recent months, as the Brexit story unfolds. In the nominated idea, the assorted pundits are invited to stand before a cardboard cutout of the tower of Westminster and stick on it graphics of key individuals and political groupings.  The most influential entities are placed higher up the tower.

And the winner is?

The winner is based on the criteria the voters choose to use.

In everyday discussions these can be finely analysed or based on individual or collective feelings. But closure is soothing thing.  I have chosen my winner as a starting point for further comments and alternative views.

For me (and in the ironic spirit of John Pienaar) I award this prestigious new award to The cardboard tower of Westminster

All four ideas on my long list had aspects which ran the winner close. None of the others had quite the power to provide me with such an excruciatingly  negative response than did the winner. 

I welcome any feedback to LWD or @tudortweet, making a case for candidates for future awards.

Leaders: Myths and Reality

November 26, 2018

General Stanley McChrystal and co-authors explore contemporary beliefs on leadership. They do so by assessing leaders and leadership through a series a case examples, some ancient, some modern. 

The authors acknowledge that the structure can be traced to Plutarch’s Lives, no longer the best-seller it once was. 

Plutarch hit on the wheeze of comparing the recorded acts of the great leaders. Both the method and foundation myth of the Great Man leader persists today, as McChrystal points out.The demise of The Great Man myth has been predicted for long enough, but even the increasing announcements of its decline may prove premature. Arguably, the more interesting question is what permits its survival? I am reminded of the century-long search for the essence of leadership, when trait theory guided popular and scholarly beliefs alike. The American theorist Stogdill is widely regarded as weakening the long-established belief in a trait-based essence of leadership. 

Modern textbooks point to the weakening of trait theory (interestingly, not mentioned by McChrystal), but we are still saddled with a candidate for the essence of leadership, in the charismatic leader. I have argued the dangers of unchallenged belief in the charismatic leader, in Dilemmas of Leadership, particularly in later editions of the textbook, and in the monograph about the charismatic football manager Jose Mourinho.

My own interest in leadership was quickened by the writings of the British academic John Adair, who also drew on his understanding of classical leadership accounts. 

McChrystal’s contribution adds to the genre, and stands above many pot-boilers which continue to be churned out.

Meic Stephens, Welsh cultural giant (1938-2018)

October 3, 2018


Meic Stephens grew up in the little welsh village of Treforest and became one of the leading cultural figures of his generation in Wales, as a writer, editor, poet, and arts administrator.
We grew up together in two close families living in one of the ribbon streets of the villages lining the South Wales valleys.

In the 1950s, Meic was a few years ahead of me at Pontypridd Grammar School. One of my earliest recollections of him at the time is our experimenting together at home with one of the new-fangled tape-recorders. Meic choose to declaim with appropriate hwyl, from Under Milk Wood. Even then he had become committed to the nationalist politics, and culture of Wales.

Our paths after our schooldays diverged. I became nomadic, Meic stayed close to his roots. He became more than fluent in Welsh, and a distinguished author and poet narrowly missing the converted crown at the National Eisteddfod. His passion became the development of the Anglo-welsh cultural voice.

Sam Adams, writing in the Guardian, noted his achievements. Academically, he was able to join the University of Glamorgan, ‘a stone’s throw from his birthplace’, on the site of the old School of Mines. He became professor of ‘welsh writing in English’.
One of his interests was reflected in the obituaries he wrote in The Independent, mostly for other literary figures in his extended network.

During my extended exile in America and then England, my main contact with his burgeoning career were those obituaries. I even missed the one written for him, being by then a less-regular subscriber to the i.

I retain some comfort from my  memories, and a story I like to relate of a childhood in which the South Wales valleys were brim full of poets. I was not, I like to say accurately,  even the most celebrated poet in the village. I was not even the most celebrated one in the street.

Collusion: how Russia helped Trump win the White House

September 21, 2018
Review of Collusion: how Russia helped Trump win the White House, by Luke Harding
When I returned from a teaching assignment in Moscow recently, I found Luke Harding’s book waiting for me.  My visit had taken place as relations between the UK and Russia were at a low ebb.  With hindsight, I am rather glad I had not travelled with Collusion as my reading material.
The author has established himself as a leading investigative journalist.  His success might be measured by two movies made from his earlier books, one on Julian Assange and other on Edward Snowden, two of the great whistle-blowers of our times. His credibility as an informed source is strengthened though his expulsion by the Kremlin for his efforts during his time as foreign correspondent and Moscow bureau chief with The Guardian newspaper.
An unfinished drama
Collusion: how Russia helped Trump win the White House, deals with an unfinished story, the rise and potential fall of the 45th President of the United States. Nearly a year after publication, the broad analysis remains fresh, and a useful piece of reporting of a drama still awaiting its denouement.
In real-life, a ‘did he or didn’t he‘ thriller, is morphing into a ‘will he or won’t get impeached‘ one, as the indefatigable investigator Robert Muller picks off individuals closer and closer to the President who are reluctantly seeking plea bargains to reduce criminal charges. Parallels with Nixon’s Watergate affair are obvious.
The book opens with a visit by Harding to a secretive organisation in the intelligence gathering business, aka private spying services. It was gaining unwanted notoriety for what became known as The Steele Dossier. Harding was there to meet its author, Christopher Steele.  The dossier was at the time allegedly circulating in Russia’s security agency the FSB, a post-Gorbachev  mutation of  the venerable KGB, as well among Western intelligence groups, and the leaky world of international journalism.
The Steele Dossier
The dossier, according to Harding  ‘would in effect accuse President-elect Trump of ..collusion with a foreign  power. That power was Russia. The alleged crime – vehemently denied, contested, and in certain key aspects unprovable – was treason.’
The information collected by Steele attracted wealthy clients, seeking it as possibly damaging to Trump’s campaign. Then the unverified material was published on-line with only minor redactions, days before the new President’s inauguration. The genie was out of the bottle. The dossier assessed the evidence as pointing strongly to a acceptance by Trump’s  closest associates of a flow of intelligence from Russian sources. Furthermore the Russians were believed to have compromising materials including the sexual frolics which become one of the lascivious shorthands for the possible blackmail.
Trump’s reaction introduced a pattern repeated through his presidency. The use of twitter as his communication medium of choice. The rejection of adverse reporting as fake news (or, in its emphatic capitalized form, FAKE NEWS!).
The episode sets the scene for the book. Much of the subsequent material will be familiar for those who have followed the daily docudrama. Familiar, although bewildering in the the large and shifting cast, although the story-line is comfortingly unchanging.
The two narratives 
Throughout the book, I found myself disentangling two narratives. The first is the story assembled from the facts as recorded by the author.  It tells of a President increasingly mired in controversies and attempts to defend the indefensible. The broad thrust of this narrative mostly fleshes out the explosive Steele dossier.
It portrays a blustering and impulsive President, concealing his financial status and dubious personal and commercial activities, quick to dismiss staff, and railing against his enemies.
One of the more egregious firings was of FBI chief James Comey.  He was abruptly fired at a distance. Hearing the news in public, Comey believed it to be a joke at first. Ironically Comey’s firing was a factor in the arrival of special investigator Robert Mueller, who had been Comey’s predecessor at the FBI. Mueller has become Trump’s nemesis, In this narrative, a year after the book was published, he is patiently collecting evidence against a range of Trump’s close associates and family.
The second narrative is a near mirror-image of the first.  It is mostly reactions to developing adverse news stories. The rebuttals come from President Trump and spokespersons. It draws on claims that enemies of the state, are engaged in a malevolent conspiracy to besmirch the President, through the so-called  ‘deep state’.
The enemies are led by Crooked Hillary, the Mainstream Media with the exception of Fox  News, and the despicable Special Investigator.
It is tempting but simplistic to conclude that the truth lies somewhere in the middle. Or, as some commentators have noted, we may have increasingly to accept relativism rather than certainties in a post-truth world.
With the benefits of hindsight
One of the problems of an account of a contemporary political issue, is that events can quickly render conclusions failing to anticipate the twists in the dramatic arc of the story.
Nearly a year on, Harding’s conclusions have stood the test of time.
Mueller has succeeded in  gaining convictions for key aides mentioned as targets in Collusion. Significantly, most tof them have been ‘flipped, (seeking modest sentences in exchange for collaboration with the justice system.) The book ends with criminal charges against Paul Manafort, the most knowledgable of Trump’s aides about the impeachable activities of the President.
Fake News?
I found Collusion a well-researched account, drawing on a wealth of personal investigations by the author.
The drama continues. My suspicion is we will have to await a few important and unexpected twists to this fascinating tale of leadership. Maybe, as Harding comments about the Steele dossier, the alleged crime of collusion is in certain key aspects unprovable.