Creative Leadership: Broken Windows, Maps and Dilemmas illustrates an approach for changing dysfunctional environments into more positive and creative ones
Who Broke my Windows?
The Broken Windows approach was initially used as a way of understanding how the quality of a physical environment can influence criminal behaviour. Thinking about this in terms of a creative climate we suggest that neglect of a physical working environment, together with poor quality personal behaviours (lack of courtesy, sarcasm and so on) can lead to a deteriorating atmosphere in which people feel demoralised and that their work is of no value. This leads to a downward spiral of performance and morale which can be very difficult to deal with.
We know from the work of Teresa Amabile, Steve Kramer, Goran Ekvall and others that behaviours are critical to sustaining a creative climate. If put under the stress of change we can all behave poorly, without realising it and without meaning to. It is the role of a creative leader to understand how these behaviours happen and how they might be addressed.
The unintended behaviours are
And the way to address them is to think about
so as to involve individuals, teams, and wider social groupings.
To be continued